B2B portal terms
These terms set out the proposed conditions for authorised business use of Lens Portal.
Agreement status. These terms are offered for separate written acceptance by an authorised representative of the customer. Publication, receipt of a policy email and continued use are not recorded by Eyewear as acceptance through this process. Existing agreed commercial arrangements continue unless separately varied.
1. Parties and scope
The service provider is Eyewear Ltd, registered in England and Wales under company number 14918400. The customer is the business identified in the acceptance record. These terms concern its authorised use of Lens Portal at lensesorder.itseyewear.com.
The portal supports business lens ordering and related laboratory administration. It is not a consumer retail checkout or an independent clinical consultation.
2. Accounts and authorised users
The customer must authorise the people who use its account, keep business and contact information accurate, and tell us promptly when access should end or a role should change. Users must protect their credentials, use their own authorised access and tell us promptly if they suspect misuse or unauthorised access.
A user must have the authority required for the instruction they give. Authority to enter an order does not automatically establish authority to bind the customer's business to a new contract.
3. Orders and professional checks
The customer must provide accurate instructions and review the prescription, measurements, lens specification, supplier, quantities and delivery information before submitting an order. It is responsible for the clinical decisions and patient permissions or other lawful authorisation within its professional role.
Eyewear remains responsible for performing the work and other obligations it accepts. The customer's review duties do not remove Eyewear's own responsibilities.
Portal receipt, supplier transmission, production acceptance and completion are different stages. The status shown and any separate order acknowledgement explain the stage reached. Contact the laboratory promptly about corrections, cancellation requests or a suspected transmission problem. A submitted change is not effective until the laboratory or supplier has confirmed it can be made.
4. Existing commercial terms
Prices, credit arrangements, payment dates, delivery commitments, remake arrangements and cancellation terms remain those agreed for the customer and job. This document does not introduce a new price, payment period, liability cap, indemnity or cancellation charge.
Estimated completion dates and catalogue information assist order planning. Any firm commitment agreed for a job is governed by that agreement. If portal information conflicts with the customer's agreed terms, contact us so we can resolve it.
5. Data and uploaded content
The customer retains its rights in its own information and grants Eyewear only the permissions needed to carry out lawful agreed services. It must have the right to provide uploaded content and the information in it. Avoid unrelated confidential information, unnecessary patient identifiers and content that is unlawful or infringes another person's rights.
Personal information is handled as described in the privacy notice. Processing carried out on the customer's behalf requires the appropriate written data processing agreement. The privacy notice is information about processing and does not request blanket consent.
6. AI assisted features
The optional assistant and automatic document extraction functions are currently paused for staff and customers while written provider permission for health information is being sought. Any future reactivation must follow the appropriate provider and processing review.
Earlier output may remain in the system and may contain errors. An authorised person must check extracted prescriptions, recommendations and order fields before using them. AI output does not replace clinical judgement or make an order valid without the required review.
These features previously transmitted full documents and conversation content through the configured AI service. Pausing them does not erase stored history or resolve the broader hosted service issue described in the provider status notice.
7. Appropriate use
Users must not access another customer's information without authority, evade access controls, share credentials, introduce malicious content, interfere with the service or use the portal for unlawful purposes. Report suspected security issues to lab@itseyewear.com with enough information for us to investigate, without sending unnecessary patient information.
8. Availability, support and restrictions
Contact the laboratory if the portal is unavailable or a job needs urgent attention. Maintenance, supplier issues or technical faults may affect availability. Any separately agreed service commitment continues to apply.
We may restrict the affected access or function when reasonably necessary to address unauthorised use, a concrete security issue or a legal requirement. We will explain the restriction and reasonable next steps where lawful and practicable, considering outstanding work and access to relevant information.
9. Changes and ending access
We will identify proposed material changes and communicate them to the customer's account contact. A later version does not silently replace an individually agreed contract. Where agreement is needed, we will obtain it through a recorded process.
Ending portal access does not by itself cancel accepted jobs, settle invoices or delete all information. Those matters follow the relevant commercial and data processing arrangements. We will cooperate with a lawful request to return or delete information within the applicable responsibilities.
10. Governing arrangements
Any existing governing law and dispute resolution terms agreed for the customer continue to apply. Where none exist, these portal terms are governed by the law of England and Wales and disputes may be brought before its courts, subject to any mandatory legal rights. Nothing in these terms restricts a person's statutory data protection rights or any liability that law does not permit the parties to exclude.
11. How to accept
An authorised representative may use a recorded account acceptance option where available, or email lab@itseyewear.com identifying the customer's full legal name, their name and role, and the document version accepted. Eyewear will retain the acceptance record and confirm the applicable arrangements. If a separate agreement already applies, tell us so we can record it correctly.