Lens Portal policies
How Eyewear Ltd handles information and provides its lens ordering portal to business customers.
Start with the privacy notice. It explains information about portal users and the patient information supplied by opticians. Our contractual data processing terms are a separate document.
Privacy notice
The information we handle, its purposes, your rights and how to contact us.
Cookies and browser storage
Sign in information, saved preferences, temporary storage and external font requests.
Portal terms
Business accounts, order instructions, appropriate use and the terms acceptance process.
Data processing agreement
Proposed contractual obligations when Eyewear processes patient information for an optician.
Service providers and recipients
Identified infrastructure, AI and supplier connections, and the status of information being verified.
Privacy complaints
A clear way to raise a concern, request help and understand the response process.
Who these documents are for
The portal is a business service for opticians, authorised laboratory staff and other approved business users. Patients can read the privacy information and contact us about information concerning them without creating an account.
Reading a notice and accepting a contract
You do not need to consent to a privacy notice to exercise your rights. A privacy notice explains processing, it is not a request for blanket consent. The portal terms and data processing agreement take effect through the separate written acceptance process described in those documents. Receiving an email, visiting a policy page or continuing to use the portal is not recorded by us as acceptance through that process.
Version 1.0
This is the first published set of Lens Portal policies. The privacy notice describes the information currently identified. The provider verification section identifies contractual and location details still being confirmed. Publication does not mean that every verification item is complete.
Contact
Email lab@itseyewear.com for a copy of these documents, an accessible format, privacy questions or help establishing the appropriate written agreement for your business.