Cookies and browser storage
Lens Portal uses browser storage to support sign in, requested functions and saved choices. This notice also explains external resource requests.
1. Scope
This notice covers the B2B portal at lensesorder.itseyewear.com. Cookies are only one type of browser storage. Local storage, session storage and similar access to your device can also fall under the relevant rules.
These policy pages use system fonts and add no advertising tools. The hosting platform may still apply its visitor measurement to pages it serves and receives the request information needed to deliver them.
2. Storage used by portal functions
Authentication and session continuity
The authentication service uses persistent browser storage for sign in and session information. This supports access to the account you requested and continuity of that session. Session validity and the lifetime of data in the browser are not the same thing. Signing out or clearing the site's stored data may remove local authentication state and require you to sign in again.
Value visibility
The local storage setting lens-portal-values-hidden remembers whether values should be obscured in the interface. This is a display choice, not a replacement for access permissions. The setting has no programmed expiry in the current implementation and remains until changed, removed by the application or cleared in the browser.
Display and working preferences
Depending on the screens and account used, local storage remembers choices such as layout, navigation, queue columns, printing preferences, draft visibility and laboratory sound settings. These choices may persist between visits. A preference can be replaced when you change it or removed by clearing the site's browser data.
Temporary screen and conversation state
Session storage can hold search, filter and pagination settings. An identifier from an earlier assistant conversation may also remain, although the optional AI functions are currently paused. Session storage normally ends when the relevant browser tab or session closes, although browser recovery features may restore a previous session.
Sidebar preference where used
Some shared interface components support a sidebar_state cookie with a seven day lifetime. It remembers the sidebar display state when a screen uses that component. This does not mean every account or page sets that cookie.
3. Provider visitor analytics
Lovable adds visitor analytics to the published portal. Its documentation describes measurements of visits, pages, duration, referrals, devices and countries. Lovable says it sets no analytics cookies or persistent browser storage and discards a random visit identifier when the visit ends.
We have observed provider measurement scripts on the live site. The provider's description is not an independent audit of every behaviour. Describing a service as cookieless does not by itself establish that all device access or personal information processing is exempt from consent requirements.
4. External font requests
The main portal can load fonts from Google Fonts. Your browser sends Google the network and browser request information needed to retrieve those resources, including an IP address. Your browser can cache the downloaded files. This is distinct from storing a portal preference. See Google's privacy information and Google Fonts information. The policy pages themselves use system fonts.
5. How the rules apply
Storage that is strictly necessary to provide a service you request can be used without cookie consent. Other storage needs an applicable legal exception or consent before it is used. The rules also provide limited exceptions for certain appearance settings and aggregate statistical use, with clear information and a simple, free way to object. These exceptions do not authorise unrestricted tracking or advertising.
The provider measurement described above is present even though a separate analytics integration was not added to the portal application. We are reviewing the applicable provider settings and device access requirements. We will assess additional storage or tracking before introducing it and provide the required information and controls.
6. Your choices
Use the relevant portal setting to change a saved choice, such as value visibility, sound or layout. You can also delete site data using your browser settings, although this may sign you out and remove preferences. Clearing browser data does not delete the server's order records.
If you want to object to optional preference storage or need help with a specific setting, contact lab@itseyewear.com. We will explain the available controls and address the request. This contact route does not make optional storage strictly necessary or substitute for a consent control where consent is required.
You may also contact that address to object to visitor measurement. There is currently no visitor facing switch on the portal that instantly stops the provider's collection for your visit. Emailing an objection does not itself block a script already running. We will address your request and explain the available measures. This disclosure does not claim that a required technical control is already in place.
7. Further information
Our privacy notice explains how personal information is handled. You can read the ICO's guidance on storage and access technologies for the applicable rules.